Requesting Tech Support Process

[hadet.sonnenkern]

Hello I am your Chaos Tech Support Representative how can i help you today? When we are done with this call if you would please remain on the line to answer a brief survey about my performance, it is forwarded directly supervisor.

First we need to evaluate your system there are several ways we can do this, the first step we will try is through Firestorm viewer as it has a feature built in for this. The process for this is as follows:

In the Top Menu go to -> Help -> Enable Sysinfo Button


This will enable a button that is a little "i" button in your IM window with another user. When you click this it will allow you to forward all of the relevant system information in an IM or just copy it into your post here. Please use the "paste=" BBCode button as it makes things easier to read.




If SysInfo doesn't work or you're too dumb to figure out how to enable it there are a few other things we can do:
-On Windows:
we can run a "dxdiag" this is done through the "Run Dialogue" which on Windows 10 you can find by searching "run" in the Launcher or Start Menu whatever Microsoft calls it now.




In Windows 7 i think you have to enable it by right clicking in the right portion of the start menu and clicking customize or something. Once dxdiag has completed it's Diagnostic you can save it the diagnostic as a .txt file in the bottom right corner. Copy and paste that text preferably into Pastebin and then post it here using the "paste=" BBCode. If you need help with the "paste=" Code see the associated post regarding BBCodes.

-On Mac & Linux you can use Neofetch which will display some information about your system but maybe not enough information.

- On Linux Distros you can use lshw You may need to install the lshw package

- On Debian/Ubuntu run:

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sudo apt-get install lshw

- On Arch Linux run:

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sudo pacman -S install lshw

- On Gentoo run as root or a sudoer I'd assume I don't use Gentoo:

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emerge --ask sys-apps/lshw

-On Redhat Systems like Fedora(BAD!) and CentOS(GOOD!):

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yum install lshw

If you're using some weird shit you're on your own. Those are the Distros i'll offer support for which i think is going above and beyond.

After than you can run a command like:

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lshw --help

For information about lshw and it's usage. I recommend running lshw as root to make sure no hardware is missed. lshw has the ability to output HTML and XML Example below:

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sudo lshw -html > specs.html

Be aware that running just specs.html will save the specs.html in whatever directory your terminal is currently in. so may want to specify an absolute path to the file so you know where it is in the future like this:

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sudo lshw -html > ~/Documents/specs.html

Paste the contents to Pastbin and use the "paste=" BBCode to post your Hardware Info to help keep things tidy.

-On Mac:
-- https://support.apple.com/en-us/HT203001
Good Luck

This kind of Detailed information is very helpful in us getting to the root of your problem which is probably that you're running OSX or Windows 10 and you should die.